Policies and FAQ's
Arrival First time guests should plan to arrive at least 10 minutes prior to their scheduled time to complete an initial intake form. Returning guests are encouraged to arrive at least a few minutes prior to their appointment time so that we may begin your service promptly. Treatment time begins at the time of pick up and includes a brief consultation and time to undress. Late arrivals may be subject to reduced treatment times.
Cancellations Should you need to cancel your appointment for any reason, please allow at least 24 hours notice to avoid a cancellation fee. A 50% cancellation fee will be applied in the absence of 24 hours notice. No shows will be charged 100% of service.
Scheduling Appointments may be reserved by calling 503-702-9288 or through our online scheduling software and require a credit card to hold your reservation. If you have any questions, are having trouble booking your desired services, or would like some assistance selecting the best service for you, please feel free to contact us by phone, text or email.
Gift Cards Gift cards do not expire. Absolutely no refunds are given for gift card purchases. A gift card represents a pre-payment for goods or services and may be used for retail items, services, and gratuities. Gift cards may be purchased online or in person.
Accepted Payments We accept cash, all major credit cards, Savasana Massage and Body Gift Cards, and Spa Finder Gift Cards. We DO NOT accept checks.
Gratuities A 15-20% gratuity is generally customary for exceptional service though always left to your discretion.
Professionalism We provide professional massage therapy services only and adhere to a strict zero-tolerance policy for any kind of inappropriate behavior.
Insurance We do not bill insurance directly. However, should your insurance plan offer reimbursement for massage, we are happy to provide you with a superbill that you may use to submit yourself for such purposes.