Arrival First time guests should plan to arrive at least 10 minutes before to their scheduled time to ensure completion of the initial intake form and liability waiver which can also be done prior to arriving. Returning guests are encouraged to arrive at least 5 minutes prior to their appointment time so that we may begin your service promptly. Treatment time begins at the time of pick up and includes a brief consultation and time to undress. Late arrivals may be subject to reduced treatment time and full service fees.
Cancellations and No Shows Should you need to cancel your appointment for any reason, we respectfully ask that you allow at least 24 hours in advance to avoid incurring a cancellation fee. If notice is not provided within this timeframe, a fee of 50% of the service cost will be charged. In the event of a no-show, the full service fee will apply. We appreciate your understanding.
Gratuities A 15-20% gratuity is generally customary for exceptional service, though always left to your discretion.
Professionalism We provide professional massage therapy services only and adhere to a strict zero-tolerance policy for any kind of inappropriate behavior. There is absolutely no sexual component to massage at Savasana Massage and Body whatsoever. Any insinuation, joke, gesture, conversation, or request otherwise will result in immediate termination of your session and a refusal of any and all services in the future. You will be charged the full service fee regardless of the length of your session. Depending on the behavior exhibited we may also file a report with the local authorities if necessary.